PRODUCT CREATION
How do I get a step by step method to upload products?
Refer to Seller Academy under products
How do I add new products?
On your Seller Center, go to "Product" > "Add a Product"
How do I add new products in bulk?
Please head over to The Seller Academy: Product Upload and look at Batch Upload
How can I add a new Brand?
Please fill up the form: Seller Helpdesk and write on the issue description "Onboarding & QC: Others"
I uploaded my products on the Seller Center, but they are not showing on the website.
Please fill up the form: Seller Helpdesk and select "Onboarding & QC: Sync Issues" option.
The content of my products are not showing.
Please head over to Seller Helpdesk and select "Onboarding & QC: Product Management" option.
How long does it take for my New/Updated products to be listed on ZALORA website?
If all your product contents and images are complete and ready on the Seller Center, we require 3-5 working days to QC your products and make them live on ZALORA Website.
What is the minimum requirement for my boutique to be lived onsite?
You are required to fill in your bank account details, and have a minimum of 40 approved SKUs before your account can be verified. You can also send in your banner, although this is optional
What happens if I do not have at least 20 approved SKUs?
Unfortunately, your account will be deactivated after 30 days if it is still not live on the website. You will need to contact us via the Contact Form to reactivate your account
Your account will be removed from the Seller Center system if it is deactivated for 3 months.
What are the general requirements for ZALORA images?
Images uploaded onto Seller Center have to follow our guidelines strictly and would otherwise be rejected by our QC team. Kindly refer to the guidelines which can be found also be found on our Seller Academy - Image Guidelines
Why I am not allowed to use product images with my own ideal background?
Product Images have to be either on a white or light grey background. This is to standardize the catalog with similar image standards. We also do not allow images with outdoor backgrounds for the same reason.
How do I add, delete or modify the images of my products?
Images can be added, modified and deleted on Seller Center >>> Manage Images. You are able to replace the existing images with new ones and each change will go through a QC check before it can go live.
Why were my images rejected?
Your images may be rejected due to several reasons:
- Images are pixelated/blurred
- Images are not within our dimensions (762 x 1100 pixels)
- Images not with either white or light grey background.
Kindly refer to the QC reject comments or clarify with Seller Help Desk.