SELLER ACCOUNT

FAQ > SELLER ACCOUNT

 

 

Where can I find the terms and conditions of the partnership    

 

You can find it within seller center under Your Profile. Just login Seller Center -> Setting-> Your Profile-> Scroll untill bottom -> Download the Commercial Terms

 

How can I check my commission rate?    

 

You can check your commission rate under Your Profile as well. Just follow these steps: Login Seller Center -> Setting -> Your Profile -> Commisions & Fees Tab

 

Do you have a seller service hotline for seller-related queries?    

 

Unfortunately, this feature is currently unavailable. Please submit ticket to Seller Helpdesk

 

I will be out of town. What should I do?    

 

You're advised to set your account to Holiday Mode to avoid any potential penalties or underperformance.

 

How do I change my registered address and company details?    

 

You can change it by submitting your details. Just follow the steps here.

 

How do I terminate my contract with ZALORA?    

 

That's unfortunate to hear! Please fill up the Seller Profile update form here

 

Why can't I login to my Seller Center    

 

Please submit ticket to Seller Helpdesk via email address (seller-support@my.zalora.com)

 

How do I add more users    

 

You can add more users via the manage user tab. Login to Seller Center -> Manage User -> Add User

    

Why were my account changes rejected?    

 

Sellers are unable to make any account changes in Seller Center. If you need any changes done, please follow the steps here.

 

I can't register a new user as the Seller Center rejects the email used.    

 

Kindly follow the steps here. If the issue persist, please contact Seller Helpdesk.