SELLER ACCOUNT

Where can I find the terms and conditions of the partnership

You can find it within seller center under Your Profile. Just login Seller Center -> Setting-> Your Profile-> Scroll untill bottom -> Download the Commercial Terms

How can I check my commission rate?

You can check your commission rate under Your Profile as well. Just follow these steps: Login Seller Center -> Setting -> Your Profile -> Commisions & Fees Tab

Do you have a seller service hotline for seller-related queries?

Unfortunately, this feature is currently unavailable. Please submit ticket to Seller Helpdesk

I will be out of town. What should I do?

You're advised to set your account to Holiday Mode to avoid any potential penalties or underperformance.

How do I change my registered address and company details?

You can change it by submitting your details. Just follow the steps here.

How do I terminate my contract with ZALORA?

That's unfortunate to hear! Please fill up the Seller Profile update form here

Why can't I login to my Seller Center

Please submit ticket to Seller Helpdesk via email address (seller-support@my.zalora.com)

How do I add more users

You can add more users via the manage user tab. Login to Seller Center -> Manage User -> Add User

Why were my account changes rejected?

Sellers are unable to make any account changes in Seller Center. If you need any changes done, please follow the steps here.

I can't register a new user as the Seller Center rejects the email used.

Kindly follow the steps here. If the issue persist, please contact Seller Helpdesk.